AVAILABLE PAYMENT METHODS
For your convenience, payment for your purchases can be made in the following ways:
 
  • Payment via bank deposit* - You can pay for your order through a bank account by depositing one of the following accounts of the Banks we collaborate with. Please send us the payment slip by email after you install the payment.
 
National Bank of Greece  
Bank account 23744016702
IBAN GR8801102370000023744016702
BIC ETHNGRAA
Holder Name ΚΟΠΑΝΟΣ Γ ΚΑΙ ΣΙΑ ΕΕ
 
Piraeus Bank  
Bank account 60 8114 6038 176
IBAN GR97 0171 0810 0060 8114 6038 176
BIC PIRBGRAA
Holder Name ΚΟΠΑΝΟΣ Γ ΚΑΙ ΣΙΑ ΕΕ

 

Once your order has been completed, please deposit into one of the above accounts the number of products you have purchased (including shipping costs) and send us a photocopy of the deposit (where your name and your order number will be entered) by email at [email protected]. If you can not send us the receipt, please send us an email stating your deposit date, deposit bank, deposit number, your order number, your full name, and contact number. Once we receive the receipt, we will begin executing your order. If you do not follow the previous procedure and your deposit does not state your order number or the name of this order, we will be unable to find the deposit that corresponds to your order and there will be additional delays for its routing.
 
  • Pay your order at the time of delivery, at your place (CASH-ON-DELIVERY SERVICE)**- In the case where the products are shipped with a shipping Company, the method of cash on delivery is not valid. You should pay the amount of the order (in total) by credit card, or by bank transfer to the cooperating banks.
 
*In accordance with the applicable tax provisions, documents worth more than € 500 to professionals/businesses (Sales Invoices) and individuals, should be repaid only by Deposit / Transfer to a Bank.
*for COD there is an additional cost of 2.50 €
 
Credit or Debit Card - We reiterate that your full payment details are not stored in your Kopanos-store account, but rather with our partner payment gateway providers.
 
SPECIAL TERMS ON PAYMENT
  • Until the complete payment of the price, the goods remain at the property of the seller Company (TERM OF RESERVATION OF OWNERSHIP).
  • A copy of the credit card holder's ID may be requested for the delivery of the products.
  • In case the purchase is made on behalf of and in the name of a legal entity, the card is required to be corporate and the name of the recipient to be written on the card.
  • Moreover, by virtue of Law 4446/2016, for transactions exceeding 500,00 euros (EUR) between entrepreneurs are obligatorily settled through the use of a professional bank account or bank cheque.
 
Refund Policy
If you meet the return conditions, we will refund the amount of your products value via a bank deposit to your account unless you want another refund method for which you must notify us in written form. You can cancel distance or off-premises purchases, without needing to give a reason, within 14 calendar days of receipt of the product.
 
Refund for the returning products will take place as soon as possible. In any case it will take place once you inform us in writing for the return request and once the products are delivered to us (central warehouses in Epanomi, Thessaloniki (address mentioned above) from our service partners. 
 
Final Position
Except for the rights guaranteed by the commercial guarantee, in all cases all rights applicable to consumers are recognized by existing provisions and laws relating to the contract of sale (Article 5 Law 2251/1994 and Articles 534 et seq.). The consumer's rights under the law are cumulative with the rights guaranteed by him.
 
If you wish to be informed of your rights please visit the Consumer Ombudsman by visiting the website http://www.synigoroskatanaloti.gr/index.html.
 
Last update: date report 01/04/2023.